FAQ

Frequently Asked Questions?

About Our Products?

  • What makes PK Naturals products different?

Our products are handmade in small batches using only natural ingredients. We focus on creating effective skincare solutions specifically for oily and combination skin types, without harsh chemicals or synthetic additives.

  • Are your products suitable for  sensitive skin?

Yes! Our natural formulations are gentle and suitable for most skin types, including sensitive skin. However, we always recommend doing a patch test before using any new skincare product.

  • What skin types are your products designed for?

Our products are specially formulated for oily and combination skin, helping to balance, detoxify, and nourish without over-drying. Ingredients & Safety!

  • Are your products natural and organic?

Yes, we use natural ingredients in all our formulations. We're committed to transparency and quality in everything we create.

  • Do you test on animals?

Absolutely not. PK Naturals is cruelty-free and we never test our products on animals.

  • Orders & Shipping, Where do you ship to?

We currently ship throughout South Africa using trusted local courier partners.

  • How long does delivery take?

Delivery times vary by location, but most orders arrive within 3-5 business days.

  • What is your return policy?

Please refer to our Refund Policy page for detailed information about returns and refunds.

  • Product Care & Usage! How should I store my products?

Store your PK Naturals products in a cool, dry place away from direct sunlight to maintain their freshness and effectiveness.

  • How long do your products last?

Because our products are made with natural ingredients and no harsh preservatives, we recommend using them within 6-12 months of purchase for best results.

  • Contact Us! How can I get in touch?

If you have any questions not answered here, please visit our Contact Us page or email us. We're always happy to help!